PrimaryResponsibilities 主要职责
Consistentlyoffer professional, friendly and engaging service.
Direct andlead the day to day Spa operation ensuring all standards are followed.
Prepareannual budgets for all departments within the Spa; ensuring productivity andexpense controls are followed to maximize revenue opportunities.
Promote andsell customized Spa programs to conference groups and individuals.
Work withHotel\Regional Sales and Marketing departments.
Maintainthorough knowledge of competitors; including location, product offering,pricing, promotion and sales techniques.
Create andlead the implementation of 12-month marketing plan.
Submitmonthly report requirements; including business reports and treatment audits.
Ensure teammembers are familiar with all areas of the Spa operation, including productknowledge and retail sales.
Assist in therecruitment, development and training of all leaders and support talent.
Followdepartmental policies and procedures.
Follow all safetyand sanitation policies.
Other dutiesas assigned.
始终如一地提供专业、友好和周到的服务。
统管和领导水疗部门的日常运营，确保遵循所有标准。
准备水疗部各分支部门的年度预算；确保遵循生产力和开支控制，增加收入机会。
向会议团体和个人推介和销售定制水疗计划。
与酒店\区域销售与市场营销部门合作。
全面了解竞争对手情况，包括位置、产品、定价、促销和销售技巧。
创建 12 个月市场营销计划并领导计划的实施。
提交月度报告要求，包括业务报告和理疗检查。
确保团队成员熟悉水疗运营的所有领域，包括产品知识和零售销售。
协助招聘、培养和培训所有领导人员和支持部门人才。
遵循部门政策和流程。
遵循所有安全和环境卫生政策。
上级主管安排的其它任务。
Knowledge and Experience知识和经验
Previousleadership experience within the Spa field required.
University/Collegedegree in a related discipline required.
Computerliterate in Microsoft Window applications required.
Experience inthe Hotel industry an asset.
Experienceand certification in one of the Spa disciplines of fitness or therapy preferred.
Excellentcommunication and organizational skills.
Stronginterpersonal and problem solving abilities.
Highlyresponsible & reliable.
Ability tofocus attention on guest needs, remaining calm and courteous at all times.
Experience ina similar role in a luxury hotel with knowledge of the China market is required.
要求有在水疗领域领导岗位上工作的经验。
要求具有相关领域的本科/大专学历。
要求能熟练操作计算机尤其是微软应用程序。
具有酒店行业工作经验者优先。
具有水疗健身或理疗课程证书和经验者优先。
出色的沟通和组织能力。
出色的人际交往和问题处理能力。
高度负责和可靠。
能够将注意力集中于宾客的需求，在任何时候始终保持冷静和礼貌。
在奢华酒店同等岗位经历熟悉中国市场。
