1. Supervise spa therapists, answering queries and identify training needs.
监督水疗中心理疗师的工作,回答疑问并确定培训需求。
2. Handle guest complaints by ensuring guest satisfaction and problem resolution.
处理客人投诉, 解决问题并使客人满意。
3. Organize service provider with an accurate daily schedule and venue.
合理的安排理疗的时间和地点。
4. Able to schedule reservation in an attempt to maximize daily utilization and revenues, Able to suggest and up sell the spa retail items.
能够最大限度安排预定增加收入,促销理疗项目和产品。
5. Ensure the spa’s operating procedures and policies manuals are
implemented and updated as required.
确保水疗中心的操作程序和政策手册按要求实施和更新。
6. Assist in the development and updating of the spa menu.
协助开发和更新水疗菜单。
§ 确保根据凯悦酒店标准,始终提供礼貌、专业、有效及灵活的服务。
To provide acourteous, professional, efficient and flexible service at all times, followingHyatt Standards of Performance.
§ 负责指定工作区域的所有职责和任务。定期回顾重点任务清单,并根据行业趋势、客人期望和运营理念等对其进行修改。
To perform allduties and tasks in the assigned Place of Work to the standard set. Please note that Master Task Lists arereviewed and changed on a regular bases reflecting change in trends, guestexpectations and operating philosophies.
§ 礼貌而高效的处理客人和员工询问,对不能立即解决的投诉和问题汇报领班,并及时回馈和跟进。
Handle guest enquiries in a courteous andefficient manner and report guest complaints or problems to Team Leader if noimmediate solution can be found and assure follow up with guests.
§ 明确自身首要任务是为客人提供服务,并以客人的需求和安全为第一要务。
Realize that his/herprimary role is to be of service to the guest and that their needs & safetycome first
§ 确保告知酒店客人关于酒店活动及服务的正确信息和建议。
Must impart correctinformation & advise the guest on the various services/activities in thehotel.
§ 确保所有区域的整洁。
Must keep all areas clean at all time
§ 必须完全了解急救和救生的技术。
Must be completelyconversant with first aid & life saving techniques.
§ 时刻关注客人发出的求救信号。
Must be attentiveand alert for any signs from the guest.
§ 保障客人的人生安全。
Must be ensure guestsafety.
§ 在有替补人员情况下救生员不得离岗超过15分钟,如果需超过15分钟应报备给水疗与健身经理。
Lifeguards shouldnot be away from duty for more than 15 minutes if substitutes are available. Ifmore than 15 minutes is required, must report to Spa&Fitness Manager.
§ 在无替补人员情况下救生员不得离岗。
The lifeguard shallnot leave the area without a substitute.
§ 应救生员疏忽导致的任何安全,救生员应承担一切责任。
Shall be liable forany safety resulting from their negligence.